We’re changing a lot but transforming little?

A challenge...when you look around at what is being done in eGovernment around the world, do you get the impression that we're seeing a lot of change but not much transformation?  We're making things faster, smarter, more convenient, cheaper, more integrated - or at least some of these things some of the time and even a few of them all together.  But are we really witnessing 'transformation', that is, change that ushers in a new state of being, a truly new way of doing the business of government?  Do we use the 'transformation' word too loosely in the eGovernment debate?  Maybe some of the frustration and even disappointment about the progress of eGovernment is a function of the "overpromise and underdeliver" syndrome.  Or is that being too harsh and unfair?  I wonder whether, at this stage of the eGovernment project, it would be interesting to spark something of a stock take of what we've achieved so far and how we ought to be describing what we're aiming to achieve into the future.  Is it really 'transformation' and, if so, what do we think that really means?