NZ experiments with Web 2.0

http://www.e.govt.nz/resources/research/progress/agency-initiatives/chapter6.html

"Agencies are recognising that the social and community dimension of these tools enhances their ability to involve and engage people more directly. They are being used to enable people to participate in proposing and shaping policies and laws, and to reach different and broader constituencies. People are providing feedback on programmes and services, and in some instances are beginning to influence service design. Some initiatives are allowing people to collaboratively and freely tag content on webpages, creating new associations and ways to navigate government information that are more user-centric than anything government itself could design.

Agencies' experiences with Web 2.0 are still relatively new, and many agencies have yet to use these tools at all. Some initiatives appear to provide an additional channel for consultation that is otherwise similar to paper-based channels. However, most reflect new dynamics, providing entirely new ways for agencies to engage with people."