Systems Thinking in Portsmouth City Council
Owen Buckwell, Head of Housing at Portsmouth City Council has achieved some amazing transformation in his organisation, when he changed how he thought about work and began to study his organisation as a system:
http://www.thesystemsthinkingreview.co.uk/index.php?pg=18&backto=1&utwkstoryid=138
Table of Results (a small selection of results, there are many others) Reactive Repairs service Predictably 60 day average for all repairs down to 7 days and 96% right first time Planned maintenance £18millions reinvested across the life of the financial plan by tackling the problem differently Waiting List for housing 11,000 on the waiting list down to 3,500 and savings by having no advertising costs for the property, not adopting the CBL scheme and no need to take the £100,000 of taxpayers money being offered by the CLG per organisation to run the scheme Human Resources £300,000 p.a. saved in advertising costs