Video: John Seddon to Scottish Finance Committee 'When you learn to study & manage value you drive costs out of the system'

Video of Professor John Seddon giving evidence to the Scottish Finance Committee began at 1:16:10 

Compelling watching as it shows how groupthink of economies of scale, best practice and other such thinking is spread about by a compliance culture. When we study how the system performs from the customers perspective and gather evidence of this performance in the form of data, many of the myths of management are exposed. 

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http://news.bbc.co.uk/democracylive/hi/scotland/newsid_8630000/8630161.stm