Deliverology Destroys Service: Seddon provides evidence that Michael Barber's targets regime damaged UK public sector service
Watch video at http://vimeo.com/11327874
John Seddon at his funniest, most insightful and all with evidence.
Keep an eye out for Michael Barber as Mickey Mouse!
:-)
Comments
This is an excellent video - the best introduction I have seen to Seddon's thinking and pretty convincing.
posted about 1 year ago