Seddon on 'Rethinking Lean Service'
The government has rushed to adopt wholeheartedly the lean agenda, seeing quick cost savings with no real interest in the espousal of value. John Seddon has a new podcast that explains where lean went seriously wrong. Partly because it treated services like factories. It is a seminal moment in the improvement world. ITunes>Podcasts>search for The Systems Thinking Review>download & sign up comments and thoughts welcome Howard The Systems Thinking Review