pnash

England

A self employed, ex-local government officer. Having spent 35 years working in the public sector now a freelance project manager. Working also as a Local Improvement Adviser for Digital Inclusion very interested in how digital inclusion supports social inclusion and how social media supports empowerment and political activism.

pnash is at home at http://www.penval.co.uk.

Recently, pnash...

tagged Seddon on 'Rethinking Lean Service' with the tag emergent stories over 2 years ago.
tagged Seddon on 'Rethinking Lean Service' with the tag social media over 2 years ago.
commented on Seddon on 'Rethinking Lean Service' over 2 years ago.

This is a very interesting piece. It does, of course, raise more questions about how we should engage with citizens and design our services. I have had a similar discussion within the Digital Engagemnt space and a copy of a think piece is posted here: http://bit.ly/MMjqA I have seen a form of story telling used very successfully in private sector businesses as a means of idendifying problems with process mapping, customer liaison and interdepartmental communication. The dialogue establ...
commented on Local Govt website of the future? over 2 years ago.

I'm going to applaud - hooray :-) - and I'm going to question a couple of things - boo :-( - Anything that improves the state of Local Authority websites is a good thing. In an attempt to meet all of the rules and tick all of the boxes they've become terrible places to which hardly anybody but the most determined goes. Customisation is great! Lots of channels are great. Bright attractive and appealing to a wide audience is also great! I also like utah.gov which has a lot of these facilit...
commented on Next Steps on the Road to Influencing European Governments over 2 years ago.

A few thoughts as a place holder and starter for 10. I'm thinking about this one and will probably contribute but right now I'm thinking "Is this the best way?" There's another example of a manifestor here: http://digitalengagement.org/2009/07/06/digital-engagement-manifesto-tell-us-what-you-think/ Which Helen Milner is putting together with a view to influencing the British Government's approach to how ICTs tackle social inclusion. It's an area I'm very involved in as an adviser to Local ...
commented on Nothing stays still in cyberspace over 2 years ago.

Does Facebook empower or does it just connect? Is the sense of a connected community of interest creating a comfort zone or is it seen as an empowering force. I suspect the former which is why the wrinkies revenge piece is taking over from the young. I'm not sure I class as a wrinkly yet. I suspect that jgilliam may have a point about graduates and I have no doubt that they will return in time but they don't need that particular community at the moment. I don't use Facebook, I don't Twitter ...